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  • Mount Elizabeth
Novel Coronavirus update

COVID-19 updates

In view of the developing situation of COVID-19, Mount Elizabeth Hospitals will be sharing health advisories on this webpage.

For the latest updates on our patient and visitor policies, please check with our hospital staff on the ground. We thank you for your understanding, and seek your cooperation in helping us keep our patients, visitors and staff safe.

For information on the coronavirus situation in Singapore, please visit the Ministry of Health website.

For international patients, please read our FAQ.


7 April 2020

Visitor and patient advisory

All visitors are required to fill the visitor registration form before entering hospital premises. Patients will be further required to fill a health declaration form at the respective treatment facilities within the hospital.

With effect from 7 April 2020, all inpatients will not be allowed to have visitors, unless they fulfil one of the following criteria:

FOR VISITORS (inpatient wards)

Inpatients meeting one of the criteria below will be allowed ONE designated caregiver at any time per day, on compassionate grounds or where essential for the well-being of patients:

  • Inpatients who are on Dangerously-Ill List (DIL);
  • Paediatric inpatients or special needs inpatients;
  • Maternity inpatients;
  • Palliative inpatients;
  • Inpatients lacking mental capacity;
  • Non-ambulatory/elderly inpatients ready for discharge, whose caregiver need to be trained to give care at home

In addition, the designated caregiver must fulfil the following criteria before being allowed entry into the inpatient areas:

  • No travel abroad in the last 14 days;
  • No close contact with confirmed COVID-19 patients;
  • Not actively on Leave of Absence (LOA), Stay-Home Notice (SHN), or on Home Quarantine Order (HQO)

Visitation hours should be strictly followed and limited to one 2-hour block per day as far as possible.

Visitors are required to follow social isolation and infection prevention and control measures. These include:

  1. Washing of hands with soap and water for at least 20 seconds, or applying at least 60% alcohol-based disinfection rub on hands before entry
  2. Bringing of own mask and ensuring that the mask is worn at all times during the visitation
  3. Maintaining social distancing of at least 2 metres from the other patients and visitors
  4. Not communicating and interacting with other patients or visitors

All next-of-kin/caregivers are encouraged to switch to telephone or video calls as an alternative to physical visits, and our hospitals will facilitate this on a regular basis where possible.


FOR VISITORS (outpatient clinics & primary care services)

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever)
Travelled abroad* within the last 14 days,

OR

Had close contact with a confirmed COVID-19 patient
Will be denied entry Will be directed to the A&E department.
Have not travelled abroad* within the last 14 days,

AND

Had no close contact with a confirmed COVID-19 patient
Will be allowed entry Will be denied entry, and advised to consult a doctor as soon as possible

*To any country outside of Singapore

  • All patients are only allowed to have ONE visitor or accompanying person (including caregiver) who meets the above criteria at any time. Discretion will be given by management on a per case basis.
  • Specialist clinics will be reminded to inform patients of visitor restrictions prior to their appointments, and visitors may be denied entry should they fail to meet any of the above criteria.
  • Patients/visitors may be denied entry should entry criteria not be met.

Close contact refers to:

  • Anyone who provided care for the patient, including a healthcare worker or family member, or who had other similarly close physical contact
  • Anyone who stayed (eg. household members) at the same place as a case
  • Anyone who had close (ie. less than 2m) and prolonged contact (30min of more) with a case (eg. shared a meal)

FOR PATIENTS

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever) Pneumonia / severe respiratory infection with breathlessness
No travel and contact history Will be allowed entry Will be allowed entry, and advised to consult a doctor as soon as possible Will be allowed entry, and advised to consult a doctor as soon as possible
Travelled abroad* within the last 14 days,

OR

Been to any hospital abroad,

OR

Had close contact with a confirmed COVID-19 patient
Will be allowed entry

Elective treatment:
Will be postponed until 14 days after positive travel or contact history

Urgent treatment:
To proceed if deemed urgent by doctor
Will be directed to the A&E department. Will be directed to the A&E department.

*To any country outside of Singapore


8 February 2020

As of 5pm last evening, the Ministry of Health has raised the DORSCON level to orange. We will be ramping up our responses to minimise the risk of transmission and to ensure the protection and safety of our patients, visitors and staff.

We would like to gently remind all patients and visitors to stay calm and vigilant, to practise good hand hygiene, and to wear a mask if you’re feeling unwell. We seek your understanding and cooperation during this time.

At Mount Elizabeth Orchard, please note the changes to our hospital entry arrangements:

There are only 2 entry points located at:

  1. Level 1: Medical centre entrance (near the taxi stand and UOB)
  2. Level 2: Main hospital lobby entrance (beside A&E)

For wheelchair access, please enter/exit via the main hospital lobby (entry point 2).

Parking spaces will be limited as parking lots accessible via car lifts are no longer available.

Patients and visitors are strongly encouraged not to drive to the hospital and medical centre.