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Our Expertise
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Using Your Health Insurance
We believe in being clear and transparent about hospital billing and health insurance to ensure you have a seamless and pleasant experience throughout your stay with us.
Find out how you can use insurance to cover your Mount Elizabeth Hospitals medical bills.
Health insurance plans accepted at Mount Elizabeth Hospitals
We accept both local and international healthcare insurance policies to cover your bills for hospital treatments and follow-up care. Be assured as you seek treatment at our facilities and recover with peace of mind.
If you have an Integrated Shield Plan and a full rider that covers you for private hospitals, you may be eligible for our Cashless Service. With this service, you can be admitted for treatment at Mount Elizabeth Hospitals with no payment needed at admission or discharge.
Speak to your insurance provider ahead of time to check if you are eligible. You may also contact our admissions counter or call the following numbers to check.
Mount Elizabeth Hospital: +65 6731 2218 Mount Elizabeth Novena Hospital: +65 6933 0100
Find out more:
Health insurance plans accepted at Mount Elizabeth Hospitals
Below are the types of health insurance we may accept. Please speak to your insurance agent or HR to confirm that your insurance plan covers your outpatient specialist consultations and/or treatment at our hospitals, and your coverage cap:
Personal insurance plans:
- Personal Hospitalisation Plan (Integrated Shield Plan and/or Rider)
- Personal Accident Plan
- Personal Critical Illness Plan
Corporate insurance plans:
- Corporate Hospitalisation Plan
- Corporate Personal Accident Plan
International health insurance: We accept international health insurance from providers including: BUPA, Cigna, Aetna, Allianz.
For more information on using your international health insurance, please visit: https://www.mountelizabeth.com.sg/international-patients-guide
Not sure if you have insurance coverage, or what your insurance coverage is like? Use this Coverage Checker from Health Insured SG, an online resource that makes insurance easy to understand for residents in Singapore.
Have questions about insurance?
Insurance coverage, referrals and appointments
Contact Parkway Insurance Concierge to find out about Integrated Shield Plan coverage, referrals to panel doctors and booking an appointment. Call or WhatsApp +65 9834 0999.
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An Integrated Shield Plan rides on top of your existing MediShield Life Plan to provide additional coverage for Class B1 or A wards in restructured hospitals and private hospitals. However, if you have an Integrated Shield Plan without rider, you will be entitled to pay for your deductible and co-insurance before the insurer pays the remainder of the bill.
A full rider can further deduct your out-of-pocket costs to 5% of the total bill size, and can even be capped at $3,000 if you go for the insurance company’s panel doctor, get pre-authorisation, or both.
To make an Integrated Shield Plan claim for your treatment, you only need to inform our hospital staff that you wish to do so, and the hospital will submit the claims for you.
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If you have international health insurance coverage with credit facility with our hospitals, you can use it to pay your private hospital bill. These health insurance plans provide the option of being treated in Singapore or in another country within your zone of cover.
Such international insurance plans include those from BUPA, Cigna, Aetna, Allianz.
