Frequently Asked Questions (FAQs)

Local patients

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There are several ways to make an appointment with our specialists:

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MyHealth360 mobile app

Download the MyHealth360 mobile app to make and manage appointments conveniently.

When you use the MyHealth360 app, you can also:

Website

Make an appointment through our online form.

As you complete the form, you can indicate:

  • If you are making the appointment for yourself or someone else.
  • Your preferred doctor and appointment slot.
  • Any special requests, such as translation services.
WhatsApp

Click on the links below to WhatsApp us and make an appointment:

Our WhatsApp hours are from Monday to Friday, 9.00am – 5.00pm.

Phone

Call our 24-hour hotlines to make an appointment:

Note: All booking requests are subject to our specialists' availability. We will contact you to confirm your appointment within 1 business day.

To reschedule or cancel an existing appointment:

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WhatsApp

Click on the links below to WhatsApp us and contact our staff:

Our WhatsApp hours are from Monday to Friday, 9.00am – 5.00pm.

Phone

Call our 24-hour appointment and medical enquiry hotline:

Please refer to our hospital admission guide for more information. You may also contact our appointment and medical enquiry hotlines:

No, complimentary parking is not provided for admitted patients.

However, complimentary parking may be included in some maternity packages.

International patients

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Please refer to our international patients guide for more information.

We also have overseas offices located in more than 20 cities worldwide, providing you with one-stop assistance for your visit. Find an overseas office near you to let us know more about your medical and travel needs.

Maternity

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You can sign up for a maternity webinar and go on a virtual tour of our maternity wards.

Learn more about our maternity care and services.

Our maternity packages are carefully planned to suit your needs. Learn more about our maternity packages.

Health screening

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At Parkway Shenton, we offer a comprehensive suite of health screening packages to suit your needs. You can visit Parkway Shenton's websiteto book a health screening online.

For enquiries on health screening appointments, please visit Parkway Shenton’s website.

Visitor information

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You can make an enquiry online.We will get in touch with you within 3 business days.
Our visiting hours are from 8.00am – 8.00pmeveryday. We recommend checking our visiting guidelines and visitor and patient advisory before arriving.

Billing and payment

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You can calculate the estimated hospital bill size for common surgical procedures through our hospital bill estimator.

To enquire about billings and claims, you may call +65 6737 2666 (Orchard) or +65 6933 0000 (Novena). Alternatively, you can WhatsApp +65 8111 7777 (Orchard) or +65 8111 5777 (Novena).

We will be glad to assist you with any payment issues.

General enquiries

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Interested in a career with us? Check out the roles and opportunities available at IHH Healthcare.

Our hospitals' visiting hours are from 8.00am – 8.00pm every day. We recommend checking our visiting guidelines and visitor and patient advisory before arriving.

Our accident and emergency (A&E) department operates 24 hours.

To find out the operating hours of individual departments, you may contact us.

Send us your feedback or compliments. We would love to hear from you.

Can’t find an answer to your question?

Submit an enquiry and we will get in touch with you soon.

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