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Novel Coronavirus update

COVID-19 updates

At Mount Elizabeth Hospitals, we are closely monitoring the ongoing situation of the novel coronavirus (COVID-19) in Singapore and around the world. Your health is our biggest priority.

We have implemented strict measures at our premises for the protection of our patients, visitors, staff and healthcare workers, as well as for the wider community. Rest assured we are responding to the situation by the day, and are adapting our operations to ensure our hospitals continue to be a safe environment for both existing and new patients who require medical attention.

Read about the measures we’re taking in response to the pandemic, and learn more about the coronavirus to keep you and your loved ones safe. You can also refer to our COVID-19 self-care guide.

For information on the coronavirus situation in Singapore, please visit the Ministry of Health website.

For international patients, please read our FAQ.




Visitor and patient advisory


All visitors are required to fill the visitor registration form before entering hospital premises. Patients will be further required to fill a health declaration form at the respective treatment facilities within the hospital.

With effect from 7 April 2020, all inpatients will not be allowed to have visitors, unless they fulfil one of the following criteria:

FOR VISITORS (inpatient wards)

Inpatients meeting one of the criteria below will be allowed ONE designated caregiver at any time per day, on compassionate grounds or where essential for the well-being of patients:

  • Inpatients who are on Dangerously-Ill List (DIL);
  • Paediatric inpatients or special needs inpatients;
  • Maternity inpatients;
  • Palliative inpatients;
  • Inpatients lacking mental capacity;
  • Non-ambulatory/elderly inpatients ready for discharge, whose caregiver need to be trained to give care at home

In addition, the designated caregiver must fulfil the following criteria before being allowed entry into the inpatient areas:

  • No travel abroad in the last 14 days;
  • No close contact with confirmed COVID-19 patients;
  • Not actively on Leave of Absence (LOA), Stay-Home Notice (SHN), or on Home Quarantine Order (HQO)

Visitation hours should be strictly followed and limited to one 2-hour block per day as far as possible.

Visitors are required to follow social isolation and infection prevention and control measures. These include:

  1. Washing of hands with soap and water for at least 20 seconds, or applying at least 60% alcohol-based disinfection rub on hands before entry
  2. Bringing of own mask and ensuring that the mask is worn at all times during the visitation
  3. Maintaining social distancing of at least 2 metres from the other patients and visitors
  4. Not communicating and interacting with other patients or visitors

All next-of-kin/caregivers are encouraged to switch to telephone or video calls as an alternative to physical visits, and our hospitals will facilitate this on a regular basis where possible.


FOR VISITORS (outpatient clinics & primary care services)

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever)
Travelled abroad* within the last 14 days,

OR

Had close contact with a confirmed COVID-19 patient
Will be denied entry Will be directed to the A&E department.
Have not travelled abroad* within the last 14 days,

AND

Had no close contact with a confirmed COVID-19 patient
Will be allowed entry Will be denied entry, and advised to consult a doctor as soon as possible

*To any country outside of Singapore

  • All patients are only allowed to have ONE visitor or accompanying person (including caregiver) who meets the above criteria at any time. Discretion will be given by management on a per case basis.
  • Specialist clinics will be reminded to inform patients of visitor restrictions prior to their appointments, and visitors may be denied entry should they fail to meet any of the above criteria.
  • Patients/visitors may be denied entry should entry criteria not be met.

Close contact refers to:

  • Anyone who provided care for the patient, including a healthcare worker or family member, or who had other similarly close physical contact
  • Anyone who stayed (eg. household members) at the same place as a case
  • Anyone who had close (ie. less than 2m) and prolonged contact (30min of more) with a case (eg. shared a meal)

FOR PATIENTS

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever) Pneumonia / severe respiratory infection with breathlessness
No travel and contact history Will be allowed entry Will be allowed entry, and advised to consult a doctor as soon as possible Will be allowed entry, and advised to consult a doctor as soon as possible
Travelled abroad* within the last 14 days,

OR

Been to any hospital abroad,

OR

Had close contact with a confirmed COVID-19 patient
Will be allowed entry

Elective treatment:
Will be postponed until 14 days after positive travel or contact history

Urgent treatment:
To proceed if deemed urgent by doctor
Will be directed to the A&E department. Will be directed to the A&E department.

*To any country outside of Singapore


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