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Novel Coronavirus update

COVID-19 updates

At Mount Elizabeth Hospitals, we are closely monitoring the ongoing situation of the novel coronavirus (COVID-19) in Singapore and around the world. Your health is our biggest priority.

We have implemented strict measures at our premises for the protection of our patients, visitors, staff and healthcare workers, as well as for the wider community. Rest assured we are responding to the situation by the day, and are adapting our operations to ensure our hospitals continue to be a safe environment for both existing and new patients who require medical attention.

Read about the measures we’re taking in response to the pandemic, and learn more about the coronavirus to keep you and your loved ones safe. You can also refer to our COVID-19 self-care guide.

Pre-departure COVID-19 polymerase chain reaction (PCR) swab testing is available at selected Parkway Shenton clinics in Singapore. To make an appointment, please call / WhatsApp +65 8198 7777.

For information on the coronavirus situation in Singapore, please visit the Ministry of Health website.

For international patients, please read our FAQ.

 

 

Visitor and patient advisory


All individuals are required to fill the visitor registration form before entering hospital premises.

Health and travel declarations (HTD) will be done at the hospital wards and ancillary departments within the hospital (eg. Laboratory, Radiology, Executive Health Screening, Rehab) and individual medical clinics within the Medical Centres.

In addition, all visitors and staff are required to check in via SafeEntry before entering the hospital and clinics. Members of the public, healthcare workers and patients are also encouraged to download the TraceTogether app. Both SafeEntry and TraceTogether provide critical information for contact tracing.

With effect from 19 June 2020:

FOR VISITORS (inpatient wards)

  • All inpatients may receive visits from up to 5 persons per day
  • A maximum of 2 visitors are allowed at a time

Visitation hours should be strictly followed and limited to one 2-hour block per day as far as possible.

All visitors are required to follow social isolation and infection prevention and control measures. These include:

  1. No entry for visitors who are unwell or are on medical leave
  2. Washing of hands with soap and water for at least 20 seconds, or applying at least 60% alcohol-based disinfection rub on hands before entry
  3. Bringing of own mask and ensuring that the mask is worn at all times during the visitation. Other forms of protection such as face shield (on its own) or bandanna are not allowed
  4. Maintaining social distancing of at least 1 metre from the other patients and visitors
  5. Not communicating and interacting with other patients or visitors

FOR VISITORS (outpatient clinics & primary care services)

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever)
Travelled abroad* within the last 14 days,

OR

Had close contact with a confirmed COVID-19 patient
Will be denied entry Will be directed to the A&E department.
Have not travelled abroad* within the last 14 days,

AND

Had no close contact with a confirmed COVID-19 patient
Will be allowed entry Will be denied entry, and advised to consult a doctor as soon as possible

*To any country outside of Singapore

  • Outpatients may be supported by 1 accompanying visitor if required. Discretion will be given by management on a per case basis.
  • Specialist clinics will be reminded to inform patients of visitor restrictions prior to their appointments, and visitors may be denied entry should they fail to meet any of the above criteria.
  • Patients/visitors may be denied entry should entry criteria not be met.

FOR PATIENTS

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever) Pneumonia / severe respiratory infection with breathlessness
No travel and contact history Will be allowed entry Will be allowed entry, and advised to consult a doctor as soon as possible Will be allowed entry, and advised to consult a doctor as soon as possible
Travelled abroad* within the last 14 days,

OR

Been to any hospital abroad,

OR

Had close contact with a confirmed COVID-19 patient
Will be allowed entry

Elective treatment:
Will be postponed until 14 days after positive travel or contact history

Urgent treatment:
To proceed if deemed urgent by doctor
Will be directed to the A&E department. Will be directed to the A&E department.

*To any country outside of Singapore


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