Previously known as Accident & Emergency (A&E)
Visit the Urgent Care Centres (UCC) at Mount Elizabeth Hospitals for medical emergencies or urgent medical conditions. Our specialists are well-trained to respond to emergencies efficiently and effectively, 24 hours a day, 365 days a year.
Call our 24-hour UCC helplines:
Parkway Emergency ambulance hotline:
The average waiting time to see a doctor at our UCC is 30 minutes.
When you arrive, our medical team will assess your condition at the triage stage:
We seek your understanding that our priority is to provide care to the most critical cases first.
A medical emergency is a sudden injury or illness that can cause serious harm to your body or pose an immediate risk to your life.
Check what you should do for common medical emergencies we treat at the UCC and how to make yourself more comfortable before you arrive.
Visit the UCC for a medical emergency such as:
If you have symptoms not mentioned above, try using our clinically validated Symptom Checker available via the Parkway Shenton website or MyHealth360 app to help you understand what your symptoms might mean and possible steps you can take.
Contact Parkway Emergency if you need ambulance or other medical transportation to our hospitals.
For ambulance or special transport, please call:
For medical evacuation and repatriation outside Singapore, please call:
When you arrive at the UCC, you will be asked to:
During the consultation, our medical specialists may recommend you for admission to the hospital for further treatment.
Please inform the admission counter if you wish to be attended by your preferred specialist based in our hospital during your stay.
Find out more about hospital admissions.
If you intend to claim eligible UCC charges from your personal accident plans, comprehensive hospitalisation plans or travel insurance:
Find out more about using your insurance.