Our 24-hour clinic has a panel of medical specialists on call. Please notify the admissions counter
if you wish to be attended by a preferred specialist based in our hospital.
Bills & Insurance
You may have a personal accident plan, comprehensive hospitalisation plan or travel insurance
that covers your expenses for your visits to a 24-hour clinic (or A&E). If so, read the
tips below to ensure a seamless claiming process:
1. If you have an international or corporate plan, speak to your insurance provider ahead of
time to check if direct billing is possible.
2. Retain all records and receipts to support your claim.
3. Check if your insurance provider’s claim form needs to be completed by a doctor before you
are discharged from the hospital.
In case of a medical emergency, and you are admitted to a hospital after a visit to our 24-hour
clinic, please contact our admissions counter or call our hospital's mainlines to check if your insurance coverage is eligible for direct billing.
Mount Elizabeth Hospital (Orchard): +65 6737 2666
Mount Elizabeth Novena Hospital: +65 6933 0000
The average waiting time to see a doctor at our 24-hour A&E clinic is about 30 minutes. This is approximate and for informational purposes only.
The waiting time depends on several factors including the severity of a patient’s medical condition and the number of patients at the A&E. It is our priority to provide care to the most critical cases first.
Assessment of a patient's condition is done at the triage stage. Patients showing emergency signs will be prioritised before non-urgent cases that do not require immediate medical attention.
Parkway Emergency supports our Mount Elizabeth hospitals with both emergency and non-emergency medical transportation services. Visit Ambulance and Special Transport for more information.
Parkway Emergency’s ambulance transport is available 24/7 and will convey patients seeking medical transportation to their hospital of choice.
Parkway Emergency comprises a team of experienced doctors, nurses and ambulance drivers who are willing to go the extra mile for our patients. The team of medical specialists are trained in life-support, first-aid and AED use.
Be prepared for any emergency today, save our toll-free hotline 1800-PARKWAY (7275929) in your phone’s address book today.