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  • Mount Elizabeth



Accident & Emergency

Mount Elizabeth Orchard
24-Hour A&E Helpline:
+65 6731 2218

Mount Elizabeth Novena
24-Hour A&E Helpline:
+65 6933 0100

Parkway Emergency
Ambulance Hotline: 
1800-PARKWAY (7275929)

Accident & Emergency

The accident and emergency department (A&E) at Mount Elizabeth Hospitals provides immediate medical attention to critical and life-threatening emergencies, as well as treatment to patients with urgent medical problems.

The average wait time at our A&E is 30 minutes.

Our medical specialists are well-trained to respond to emergencies efficiently and effectively, 24 hours a day, 365 days a year. 

Our multidisciplinary team provides quality and personalised care for conditions such as (but not limited to):

If you require a pre-departure PCR test for COVID-19, you can arrange for an appointment at selected clinics by Parkway Shenton or our A&E departments at Mount Elizabeth Hospitals.


Find out more about the 3 conditions we commonly treat and what to do before arriving at the A&E.

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Abdominal Pain

Abdominal pain

Abdominal pain is usually a result of a temporary stomach ache caused by trapped wind, indigestion, overeating, smoking, or a viral or bacterial infection. In women, they can also be due to menstrual cramps. For mild to moderate pain, an over-the-counter painkiller can be taken.

More serious causes of abdominal pain, particularly if the pain is sudden and localised, include appendicitis, ulcers, gallstones or kidney stones. In women, it may also be caused by some gynaecological emergencies.

Visit our 24-hour clinic if:

  • your pain is sudden or severe and lasts more than an hour, or comes and goes for more than 24 hours
  • you can’t stop vomiting, or there is blood in your vomit
  • you pass bloody or black stools
  • you have diarrhoea
  • you cannot eat or drink for hours
  • you have a fever higher than 39ºC

Visit our 24-hour clinic if your child:

  • experiences pain when urinating or has blood in their urine
  • has sudden or severe stomach or abdominal pain, which worsens or is localised in one particular area
  • has a fever (oral temperature of 37.8°C or higher)
  • has difficulty urinating or is urinating more frequently than usual
  • has recurrent vomiting, or has blood in their vomit
  • passes bloody or black stools

Here's what you can do before arriving at the A&E:

  • Take frequent sips of water to stay hydrated unless you suspect you have appendicitis.
  • Avoid tea, coffee and alcohol as these can worsen the pain.
  • Place a hot water bottle or warm compress on your abdomen. Be careful not to scald yourself.
  • For severe pain, you may take a mild painkiller such as paracetamol. Avoid aspirin or other anti-inflammatory drugs unless otherwise advised by a doctor.
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Cold and Flu

Cold and flu

A cold can be caused by any of several viruses that attack the nose and throat, causing inflammation that leads to a blocked or runny nose, sneezing, watery eyes, sore throat and cough.

If your symptoms include fever, headaches, body aches, tiredness, loss of appetite and nausea, you may have influenza or flu. This is caused by a different group of viruses and cis more severe and contagious than a cold.

Visit our 24-hour clinic if:

  • you have difficulty breathing or you feel short of breath
  • you have a fever of 38°C or higher
  • your GP refers you
  • you have a long-term medical condition such as diabetes, heart disease, lung disease or kidney disease
  • you have unusual symptoms, such as weakness of arms and legs, joint pain and swelling, or rashes
  • you are 65 and over
  • you are pregnant

Visit our 24-hour clinic if your child:

  • has skin that is turning blue or ashen and grey
  • has difficulty breathing or breathing fast
  • is lethargic and lacking energy, or is not responding as usual
  • is refusing to drink fluids, or is dehydrated (cranky, low energy, urinating less)
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Cuts and Bruises

Cuts and bruises

Cuts are wounds that break the skin surface, causing bleeding. Bruises form under the skin due to hard contact with an object or person. A bruise occurs when small blood vessels burst and form a reddish mark under the skin.

Visit our 24-hour clinic if:

  • the cut is deep and the bleeding won’t stop
  • you see exposed bone or tendon tissues
  • you suspect a foreign body is left in the wound
  • you develop an infection, ie. a fever, as well as swelling, pain, or pus in the wound
  • the cut is caused by an animal or rusty object
  • you have been hit on the head or ear
  • you feel dizzy, nauseous or faint

Here's what you can do before arriving at the A&E:

  • Clean the cut wound gently. Thoroughly wash out wound using tap water or saline solution.
  • Do not attempt to remove any large or deeply embedded foreign object from the wound without knowing the severity of the injury. This can result in serious consequences such as severe blood loss.
  • Keep injured area elevated above the heart to reduce blood loss.
  • Stop the cut from bleeding by applying direct pressure.
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A fever may accompany infections, illnesses, or cases of overheating or dehydration.

You have a fever when your body temperature is higher than 37.4°C. You may also experience headaches, loss of appetite, body aches, shivers, sweating or weakness and a hot, flushed face. Don’t rely on touch to assess a temperature. Use a thermometer.

Visit our 24-hour clinic if:

  • you are struggling to breathe (especially in children)
  • you experience severe chest pain
  • you have a severe headache
  • you are coughing up blood
  • you had a seizure or fits, coupled with fever
  • you are pregnant
  • you have recently been to Africa, Asia, Latin America, or the Middle East
  • you just had surgery or a medical procedure
  • you get an infection often
  • you are on chemotherapy and your oral temperature goes above 38ºC for more than 1 hour
  • you are taking steroids and medicines used to prevent rejection after an organ transplant
  • you have diabetes, heart disease, cancer, lupus, or sickle cell anaemia
  • you have a fever coupled with 1 or more of the following:
    • Rash
    • Trouble breathing
    • Severe headache or neck pain
    • Seizure or confusion
    • Severe vomiting or diarrhoea
    • Severe pain in the belly, back, or sides

Visit our 24-hour clinic if your child:

  • has a fever with temperature exceeding 41°C
  • has trouble breathing or shortness of breath
  • has recurrent vomiting, with a stiff neck or severe headache
  • has blue lips or mottled skin (patches of red and purple skin)
  • has a rash or bruise that does not fade away when pressed – conduct the “glass test”
  • has convulsions or febrile seizures
  • is drowsy, lethargic or unresponsive
  • is refusing to drink fluids, or is dehydrated (cranky, low energy, urinating less)

Here's what you can do before arriving at the A&E:

  • Dress in comfortable, lightweight clothing.
  • Apply cold compresses to your neck, armpits or forehead.
  • Drink water or suck on ice chips to replenish fluids lost through sweat. For young children, an electrolyte solution is recommended.
  • Adults may take fever-reducing medications such as paracetamol, ibuprofen or aspirin. Children should be given the correct dosage of paracetamol based on their age and weight.

    (Note: Do not give aspirin to children, teenagers, or ibuprofen to infants under 6 months of age.)
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There are more than 150 different types of headache, so treating one can be more complicated than you would think. Headaches can be caused by stress, lack of sleep, hunger, flu, sinus problems, too much alcohol (leading to dehydration) or allergies.

Symptoms could also be the after effects of a head injury, or indicate a more serious condition such as a stroke or brain tumour.

Visit our 24-hour clinic if:

  • you are experiencing the most severe headache to date
  • you hit your head prior to the headache, and the headache is getting worse
  • you are slurring your speech
  • your limbs feel weak or numb
  • you have a stiff neck
  • you have a seizure
  • you have blurring or loss of vision

Visit our 24-hour clinic if your child:

  • experiences vision loss
  • experiences muscle weakness
  • has recurrent vomiting
  • has a severe headache located at the back of their head
  • is lethargic, drowsy or unresponsive
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Hives are raised, itchy skin rashes. They come on suddenly and can be localised to one area of the body or spread over a larger area. They can last for a few hours or even months. To treat it, keep the skin cool, apply an ice pack to the affected areas and ensure that clothes are loose and light to avoid further irritation.

Doctors often can’t identify the source of the outbreak, but common suspects include stress, infections, insect bites, changes in temperature or an allergic reaction to a substance or food.

Visit our 24-hour clinic if:

  • you suspect it is due to an allergic reaction
  • your eyes, lips, tongue or throat swell up
  • you are finding it difficult to breathe or swallow
  • you experience stomach pain or diarrhoea

Visit our 24-hour clinic if your child:

  • develops sudden and severe hives after an insect bite, new medication, or new or highly allergenic food, eg. milk or peanuts
  • has noisy breathing, difficulty breathing or swallowing
  • has severe abdominal pain, persistent vomiting or diarrhoea
  • turns pale, limp or loses consciousness

Here's what you can do before arriving at the A&E:

  • Avoid scratching your skin
  • Avoid wearing rough, scratchy or tight-fitting clothing which may irritate the skin
  • Take an oral antihistamine

Insect Bites and Stings

Insect bites and stings

Insect bites and stings usually require no medical intervention as they typically only cause swollen, itchy, red marks on the skin that clear up after a few days.

Gently scrape off any stinger. Do not try to squeeze it out as you may spread the venom. Wash the area with soap and water and pat dry. Apply an ice pack to minimise swelling. Do not scratch the areas as this may lead to infection. Instead, apply over-the-counter topical medication recommended by your pharmacist.

Occasionally, some bites or stings can trigger more serious allergic reactions that require immediate medical attention.

Visit our 24-hour clinic if:

  • you have been stung 3 or more times
  • you have been stung in the mouth or other parts of your body, and you feel itchiness on your mouth or face
  • your eyes, lips, tongue or throat feel swollen
  • you are struggling to breathe
  • you feel nauseous, are vomiting or have diarrhoea
  • your heart is beating very fast
  • you feel giddy, agitated or confused
  • your skin has gone very pale

Visit our 24-hour clinic if your child:

  • feels dizzy or faint
  • has sudden and severe hives
  • has a swollen face
  • has difficulty breathing
  • had a serious allergic reaction to an insect bite previously
  • has an infected insect bite that is oozing liquid, or is warm, red, swollen or growing bigger
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Mild Burns and Scalds

Mild burns and scalds

Burns and scalds are injuries to the skin caused by heat. Scalds are caused by steam, liquids and chemicals while burns are caused by dry heat such as fire or hot metal. Burns are classified from first degree (least serious) to third degree (most serious). Third degree burns and any burns over a large skin area require immediate medical attention.

For small first and second degree burns, remove any clothing or jewellery near the burnt area. If clothing is stuck to the wound, do NOT try to remove it. Pour cool water over the wound for at least 10 minutes. Do NOT use ice, iced water, butter or other greasy substances. Cover the burn loosely with a sterile gauze bandage or cling wrap, taking care not to touch the burn or burst any blisters. Ask your pharmacist to recommend over-the-counter painkillers.

Visit our 24-hour clinic if:

  • your burn is bigger than your hand
  • you have been burnt in the nose, mouth, throat, eyes, ears or genital area
  • you have inhaled smoke
  • you are struggling to breathe
  • you have been burnt by chemicals, electricity or lightning
  • your skin is white, leathery or charred

Visit our 24-hour clinic if your child:

  • has a burn that is oozing pus and appears infected
  • has a burn on the face, hands, fingers, chest
  • has burned a large area of skin
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Nausea and Vomiting

Nausea and vomiting

Nausea is discomfort in the stomach that makes you feel like vomiting. Nausea can be a symptom of simply overeating or caused by common minor ailments such as viral infections, motion sickness, food allergies, or morning sickness in pregnancy. When feeling nauseous, sip small amounts of water or a sports drink and try to eat some light, bland food in small amounts. If you have vomited, avoid taking any food until you can hold it down.

Nausea could also be a sign of intestinal blockage, concussion or head injuries, all of which require immediate medical attention.

Visit our 24-hour clinic if:

  • you also have a severe stomach, chest, belly pains, or headache
  • you also have a fever higher than 38ºC
  • you are vomiting after a head injury
  • you throw up blood or substance that looks like coffee grounds
  • you have a bowel movement with blood, or a bowel movement that is black like tar
  • you have a severe headache or stiff neck
  • you feel very tired or have trouble getting up
  • you are severely dehydrated, eg. you feel very thirsty, giddy or have a dry mouth. Signs of dehydration include:
    • Feeling very tired
    • Being very thirsty, or having a dry mouth or tongue
    • Muscle cramps
    • Dizziness
    • Confusion
    • Urine that is dark yellow, or not needing to urinate for more than 5 hours

Visit our 24-hour clinic if your child:

  • has green or bloody vomit
  • has been vomiting for several days
  • has a stiff neck, headache or a rash
  • is drowsy
  • is repeatedly vomiting and unable to keep fluids down
  • shows signs of dehydration (cranky, low energy, urinating less)

Here's what you can do before arriving at the A&E:

  • Bring a disposable vomit bag with you.
  • Rest either sitting up or propped in a lying position with your head elevated.
  • Do not force yourself to eat.
  • Take small sips of water slowly and avoid any caffeinated or carbonated drinks. If you can keep fluids down, try an oral rehydration solution to replace electrolytes lost through vomiting.
  • Avoid fatty and oily food.
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Nosebleeds happen when the tiny blood vessels in your nose burst. The bleeding can appear to be very light or very heavy, involve just one or both nostrils, and last from a few seconds to over 10 minutes. There are various causes of nosebleeds such as blowing your nose too hard, dry climates, irritation from foreign objects in the nose, being hit in the face, allergies, infections, or alcohol or drug use.

If you have a nosebleed, sit down, lean forward and pinch your nose just above the nostrils. Breathe through your mouth and wait for the bleeding to stop. If your nose is injured, place an ice pack on the bridge of your nose.

Visit our 24-hour clinic if:

  • your nosebleed is caused by an injury, such as being punched or hit by an object
  • your nosebleed won’t stop after 20 minutes

Visit our 24-hour clinic if your child:

  • has put an object up their nose
  • has a nosebleed that does not stop with simple first aid for more than 30 minutes
  • has associated body bruising
  • is pale, dizzy or feels weak
  • is also bleeding in other areas, eg. gum bleeding
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Sprains, Strains and Broken Bones

Sprains, Strains and Broken Bones

Strains and sprains are injuries to your muscles, tendons or ligaments, usually due to an accident while moving. Both can cause pain, swelling, bruising, soreness and restricted movement.

A strain is the stretching or partial tearing of your muscles or tendons, commonly in the leg and back. A sprain is the stretching or partial tearing of the ligaments, most commonly in the knees, ankles and wrists.

Treat the area using PRICE therapy:

  • Protect area from further injury, eg. use crutches or braces where necessary
  • Rest affected area to promote healing
  • Ice affected area to reduce swelling and pain
  • Compress with an elastic bandage to reduce swelling and provide some support
  • Elevate affected area above heart level to reduce swelling

Visit our 24-hour clinic if:

  • your GP refers you
  • you are experiencing severe pain in the injured body part
  • there is deformity of the limb involved

Visit our 24-hour clinic if your child:

  • has numbness or coldness in the affected limb
  • has symptoms like pain or swelling that don't improve after a few days
  • has a deformity or an exposed bone due to the injury
  • has pain in the affected area even after taking pain medication
  • is in severe pain
  • is unable to move or bear weight on the injured joint or muscle

Here's what you can do before arriving at the A&E:

  • Try not to rest any weight on your injured area.
  • Continue to ice the injured area with an ice pack wrapped in a wet towel. Apply for around 15 – 20 minutes each time. Repeat every 2 – 3 hours.
  • Avoid exercise, heat packs, alcohol and massages, which can exacerbate swelling.
  • If you experience severe pain, you may take a painkiller such as paracetamol.
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Urinary Tract Infection (UTI)

Urinary tract infection (UTI)

A UTI is a very common bacterial infection that mainly affects women. Generally lasting between 24 and 48 hours, a UTI can cause abdominal pain, bloody urine and an urge to urinate more often than usual, as well as a burning sensation in the urinary passage.

Drink plenty of water to flush out your system and avoid holding in urine when you feel a need to pass it out. Antibiotics may also help you to get better faster.

It is possible for a UTI to infect your kidneys, which will require urgent medical attention.

Visit our 24-hour clinic if:

  • you have a severe pain or tenderness in your back or side
  • you have a severe fever
  • you feel nauseous or are vomiting

Visit our 24-hour clinic if your child:

  • has a fever
  • has back pain
  • has blood in the urine
  • has pain when passing urine or foul-smelling urine
  • is vomiting or refusing to eat
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Asthma is a common condition that causes wheezing, coughing, a tight chest and shortness of breath. Depending on the severity of the condition, these symptoms will affect the airways in different ways and can be triggered by a range of different things. Common triggers include pollens, moulds, air pollutants such as haze, pet allergies, dust mites, smoking and infections, including coughs and colds. Exercise may also trigger an attack.

If you experience a suspected asthma attack, sit down, stay calm and try to take slow, steady breaths.

Visit our 24-hour clinic if:

  • your symptoms are getting worse
  • you don’t have your inhaler with you or you have not been prescribed one
  • you don’t feel better after using your inhaler

Visit our 24-hour clinic if your child:

  • has difficulty breathing or speaking in full sentences
  • has skin or lips that is turning blue
  • is lethargic or drowsy
  • is unable to eat or drink well

Here's what you can do before arriving at the A&E:

  • Try to remain calm, as panicking may worsen your symptoms.
  • Use a bronchodilator inhaler if you have one.
  • Sit upright and take puffs of your inhaler every few minutes. Younger children should receive inhaler medications via a space chamber with an appropriate sized face mask.
  • Avoid lying down as it may further restrict your airways and breathing.
  • Follow the medication guidelines in your asthma emergency action plan if your doctor has given you one.
  • Upon arrival, alert the hospital staff that you are having an asthma attack.
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Acute gout

Acute gout

Gout is a form of arthritis caused by a build-up of uric acid in the blood. Uric acid is formed naturally in the body, but consuming too much red meat, organ meat, seafood and alcoholic beverages (particularly, beer) can result in an excess.

Gout causes painful swelling that affects mobility. It normally occurs in the big toe, but may also affect the ankles, heels, knees and other joints in the body. Anti-inflammatory painkillers can help to ease the pain of an acute gout attack. To prevent reoccurrence, eat plenty of vegetables and poultry, drink lots of water, and minimise the consumption of alcohol, red meat and seafood.

Visit our 24-hour clinic if:

  • you have severe pain that is getting worse
  • you have a high fever
  • you are referred by your GP
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Dengue Fever

Dengue fever

Dengue fever is a viral infection that is commonly transmitted by mosquito bites. It may be diagnosed if you have recently been bitten by a mosquito and experience a headache, body and joint pain, rash, stomach pain, or fever that lasts more than 2 days.

Take plenty of time to rest and drink lots of fluids. Over-the-counter pain relievers may also help, but avoid taking aspirin as it can make the condition worse.

Rare complications require urgent medical attention. These are more common in people with conditions that compromise their immune systems, or who have had dengue fever.

Visit our 24-hour clinic if:

  • you are referred by your GP
  • you feel extremely faint and weak
  • you have severe abdominal pain or recurrent vomiting
  • you have rapid or difficult breathing
  • you are bleeding from the nose or gums
  • you feel sicker in the 24 hours after your fever goes down
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Vertigo makes you feel like your surroundings are spinning around you. This may be accompanied by nausea, vomiting or a ringing in the ears. It can be linked to several conditions, but one of the most common is labyrinthitis, which is caused by a swelling of the nerves in the ear that are vital for balance.

If you are diagnosed with an infection, specific medications can help to relieve your symptoms. More rarely, vertigo is a sign of a serious neurological condition such as a stroke.

Visit our 24-hour clinic if:

  • you are very distressed by the vertigo
  • you find difficulty maintaining balance or walking
  • you are finding it difficult to speak or swallow
  • your face is drooping
  • your arms and legs feel numb or weak
  • you have recently sustained a neck injury
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If you see a person choking, you should attempt to help the person dislodge the choke. If you are alone, call an ambulance and attempt to free the blockage by:

  • placing a fist above the person’s navel
  • grasping your fist with your other hand and bending over a hard surface, such as a table or chair
  • thrusting your fist inwards and upwards

If the patient is obese or pregnant, place your fist in the centre of the chest and thrust your fist inwards and backwards.

Parents are advised not to perform the Heimlich manoeuvre on children under the age of 1. If your infant is younger than the age of 1:

  • Place them facing down with their torso on your forearm. Support their head and jaw with your hand.
  • Using the heel of your other hand, give up to 5 back slaps between your infant’s shoulder blades.
  • If the object remains stuck, turn the infant face up while supporting the back of their head with your hand. Place 2 fingers on the middle of their breastbone, just below the nipples.
  • Give 5 chest thrusts with your fingers by pressing inward at a rapid pace (about 1 per second), with each about 1.5 inches deep.
  • Repeat sequence of 5 back slaps and 5 chest thrusts until the object is expelled or the infant stops responding.

If an object gets stuck in your throat

  • Do not try to remove bones and hard objects on your own as this may injure your throat
  • Swallow large mouthfuls of water to try moving it down if not bones or hard objects

If the airway is fully blocked, immediate medical intervention is required. A prolonged lack of air may cause permanent damage to the brain.

If the patient turns unconscious, place the patient on the floor, call an ambulance and begin compressions on their chest until help arrives.

Visit our 24-hour clinic if:

  • bones or hard objects are stuck in your throat
  • the child choking is below the age of 1
  • you can’t remove food stuck in your throat
  • your child loses consciousness
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Minor Trauma

Minor trauma

An accident or fall can lead to a minor injury to your knee, back, ankle, shoulder or other joints. Symptoms of a torn tendon or ligament may include swelling, pain, numbness, bruising, stiffness, tenderness and a clicking or popping sound when you move the affected joint.

Ignoring a minor injury for too long increases your risk of developing a long-term condition or chronic pain. You need an accurate diagnosis to avoid as much long-lasting damage as possible. If an injury of an upper limb, lower limb, or back does not seem to be healing, you should see an orthopaedic surgeon for an assessment.

Visit our 24-hour clinic if:

  • you are in a lot of pain and can’t put weight on the injured (lower) limb
  • you can’t move the joint or muscle
  • the limb or joint looks out of shape/deformed
  • the injury is numb, discoloured or cold
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Allergic Reactions


Your body has an allergic reaction when it is exposed to an allergen and perceived it as harmful. People are triggered by different allergens, so what triggers you might not trigger someone else. Common allergens include food, such as nuts, eggs, shellfish and dairy products, as well as certain medications and dust.

Itching, rashes, nasal congestion, red bumps on skin and watery eyes are symptoms of an allergic reaction, which is generally not dangerous in itself. However, in some cases, allergic reactions can be severe and life-threatening and treatment should be sought immediately.

If you suspect someone is having a severe allergic reaction, call an ambulance immediately. Ask if they are carrying medication and if they are, help to administer it. Lie them down and turn them on their side if they vomit or cough up blood. Perform CPR if they stop breathing.

Visit our 24-hour clinic if:

  • you have a feeling of choking, throat tightness, voice hoarseness or difficulty swallowing
  • you experience dizziness, light-headedness, an increased heart rate, chest pain or tightness
  • you have nausea, vomiting, abdominal pain or diarrhoea
  • you have shortness of breath, wheezing, trouble breathing or noisy breathing
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Chest Pain

Chest Pain

Chest pain can be caused by several conditions, some mild and some severe. Heart-related chest pain usually occurs in the central part of the chest, above or involving the stomach. It may feel like a squeezing or strangling sensation that radiates down the neck, jaw and arms, and occasionally your back. This may be accompanied by giddiness, tiredness, shoulder pain, nausea or vomiting.

Visit our 24-hour clinic if:

  • your pain is new, severe or intense, and lasts for more than a few minutes
  • the pain worsens when you walk or exert strength
  • you feel dizzy, out of breath or overly sweaty
  • you are struggling to breathe
  • the pain scares or worries you

Here's what you can do before arriving at the A&E:

  • Loosen any tight clothing around your neck and waist to facilitate breathing.
  • Keep calm. Rest in a comfortable position with your head and back supported.
  • Avoid taking any food or drinks or stimulants such as alcohol, tea, coffee or cigarettes.
  • If you suspect you are having a heart attack and your doctor has previously prescribed medication for you, take it as directed.
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A stroke cuts off the flow of blood and oxygen to the brain, which can result in permanent brain damage or death. It requires immediate medical attention.

You are more at risk of a stroke if you have high blood pressure, diabetes or heart disease, and if you smoke or consume excessive alcohol. Reduce your risk by maintaining a healthy blood pressure, quitting smoking and exercising regularly.

Visit our 24-hour clinic if:

  • you have severe and intense pain in the head which lasts longer than 15 minutes
  • your head pain worsens when you walk or exert strength
  • you feel weak or numb on one side of your body
  • you experience dizziness, shortness of breath or are overly sweaty
  • you have difficulty breathing
  • your speech is slurred or garbled
  • your eye or face has a droop or you are unable to smile evenly
  • you have sudden confusion or difficulty understanding speech
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Head Injuries

Head Injuries

Minor head injuries are fairly common and rarely result in damage to the brain. Minor head injuries tend to involve the outside of the head (the scalp), and symptoms are usually mild and not long-lasting. Symptoms include headaches, mild swelling, cuts and bleeding, nausea, mild dizziness or lightheadedness, and mild blurred vision.

If you have sustained a minor head injury, avoid driving until you feel fully recovered, and refrain from any contact sports for at least 3 weeks. Keep a look out for symptoms in the few hours after the injury and seek medical attention if there are new or worsening symptoms. Symptoms usually appear within 24 hours, but can take up to 3 weeks to appear in some instances.

If your child experiences a knock, bump or hit to the head, first sit them down and comfort them, ensuring that they rest for the next few hours. To soothe the pain and reduce swelling, apply a cold compress (such as an ice pack) to their head. Do keep a look out for any unusual symptoms in your child for the next 24 hours such as severe headaches, repeated vomiting, increased drowsiness or irritability. Children should also avoid engaging in physically-strenuous activities for at least 3 days after.

Visit our 24-hour clinic if you or your child:

  • experiences changes in their senses, such as hearing loss or double vision
  • has lost consciousness, no matter how briefly
  • has fits or seizures
  • has repeated vomiting since the injury
  • has problems with their memory or memory loss
  • has difficulty walking or speaking normally
  • is bleeding or has clear fluid coming from their ears or nose
  • is drowsy or lethargic
  • is unusually irritable or has inconsolable crying
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Sore Eyes

Sore eyes

Eyes can become sore after coming into contact with irritants. In some cases, conjunctivitis or ‘pink eye’ can occur. Conjunctivitis is an inflammation of the eye. Common causes include bacterial or viral infections, or an allergic reaction to smoke, pollen or dust as well as irritation from chemicals such as pool chlorine or those found in contact lenses.

The infected eye will be pink or red, and may be swollen, itchy and sore. There may be watery or yellow discharge, and it may feel like there is something resembling sand stuck in the eye itself.

Conjunctivitis is highly contagious. If you or your child has it, avoid touching the infected eye directly. Wash your hands often, especially before eating. Avoid sending your child to school or day care until his or her symptoms are completely gone.

Visit our 24-hour clinic if:

  • there is a sensation of a foreign object in the eye
  • our vision is affected, eg. your vision is blurry or eyes are sensitive to light
  • your sore eyes are due to chemical irritation

Visit our 24-hour clinic if your child:

  • is a newborn baby with conjunctivitis


Our 24-hour clinic has a panel of medical specialists on call. Please notify the admissions counter if you wish to be attended by a preferred specialist based in our hospital.

Bills & Insurance

You may have a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses for your visits to a 24-hour clinic (or A&E). If so, read the tips below to ensure a seamless claiming process:

1. If you have an international or corporate plan, speak to your insurance provider ahead of time to check if direct billing is possible.

2. Retain all records and receipts to support your claim.

3. Check if your insurance provider’s claim form needs to be completed by a doctor before you are discharged from the hospital.

In case of a medical emergency, and you are admitted to a hospital after a visit to our 24-hour clinic, please contact our admissions counter or call our hospital's mainlines to check if your insurance coverage is eligible for direct billing.

Mount Elizabeth Hospital (Orchard): +65 6737 2666
Mount Elizabeth Novena Hospital: +65 6933 0000

Waiting Time

The average waiting time to see a doctor at our 24-hour A&E clinic is about 30 minutes. This is approximate and for informational purposes only.

The waiting time depends on several factors including the severity of a patient’s medical condition and the number of patients at the A&E. It is our priority to provide care to the most critical cases first.

Assessment of a patient's condition is done at the triage stage. Patients showing emergency signs will be prioritised before non-urgent cases that do not require immediate medical attention.

Parkway Emergency

Parkway Emergency supports our Mount Elizabeth hospitals with both emergency and non-emergency medical transportation services. Visit Ambulance and Special Transport for more information. 

Parkway Emergency’s ambulance transport is available 24/7 and will convey patients seeking medical transportation to their hospital of choice.

Parkway Emergency comprises a team of experienced doctors, nurses and ambulance drivers who are willing to go the extra mile for our patients. The team of medical specialists are trained in life-support, first-aid and AED use.

Be prepared for any emergency today, save our toll-free hotline 1800-PARKWAY (7275929) in your phone’s address book today.