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WhatsApp Appointment

Orchard +65 8111 7777

Novena +65 8111 5777

Facilities and Services In Your Room

  • Telephone Services

    For the convenience of our patients, bedside telephones are available in all our wards.

    For local calls, please dial 9 followed by the number you wish to call.

    For international calls, please dial 9 followed by 019 or 001 (IDD Access Code) + Country Code + Area Code + Number of the party you wish to call.

    Please be informed that all outgoing calls are chargeable and will be included in your final bill.

  • In-House Entertainment

    TV

    Your room is equipped with a unique in-house entertainment system that allows you to access free-to-air television channels and a wide selection of movie, variety, entertainment, sports and news channels on cable.

    Internet Access and Online Gaming

    From our in-house entertainment system, you’ll be able to access the Internet and whether it’s catching up with the news, playing interactive games, watching videos or relaxing with an online library full of books, you’ll be in full control of how you spend your time.

    If you are warded in a Deluxe room or one of our Suites, you’ll also have access to all the above-mentioned entertainment on the move, through a Wi-Fi-enabled multimedia tablet that you can take around the hospital.

  • Meal Service

    Meal Service

    At Mount Elizabeth Hospitals, we ensure your meals supplement the healthcare you receive while also delivering a pleasant culinary experience.

    Our culinary and dietetic team's menus provide five nourishing, well-balanced meals each day to support your recovery. Our chefs will even create a menu for you based on your physician’s dietary recommendations.

    Meal Times

    Breakfast: 8am – 10am

    Lunch: 12pm – 2pm

    Dinner: 5.30pm – 7.30pm

    Executive Chef

    For the past 20 years, our Executive Chef, Alan Sim, has been an integral part of the culinary scene in Asia. Alan has held notable positions in both local and international hotels in Asia, including the Jumeirah Beach Hotel and Burg Al Arab in Dubai, and has led the Singapore national culinary team to achieve numerous international awards.

    Prior to heading the culinary team at Mount Elizabeth Novena, Alan owned and managed his own restaurant, Zen.

    Today, he leads a team of innovative, passionate professionals, each armed with a varied culinary background and all committed to providing you with a healing gastronomic experience that includes contemporary interpretations of European, Japanese and Chinese cuisine, and Southeast Asian classics.

    Should you have any specific preferences or requirements for your meals during your stay, Chef Alan and his team will be on hand to assist in customising your menu.

  • Butler Service

    Butler Service

    Need something during your stay? Being confined to your ward shouldn’t let that stop you. Our team of friendly, professional butlers are at your beck and call.

    Suites and Deluxe Rooms: 8am – 8pm
    Other rooms: Upon request

    For enquiries on rates and availability, please contact our Food, Nutrition & Beverage Department.

  • Dietetic Service

    Dietetic Service

    Your doctor may refer you to our team of accredited dieticians for a dietary consultation with a view to preventing or controling diet-related diseases. The ultimate goal is to improve your health through the adoption of healthy eating habits.

    Your initial consultation will take place in your room and will include diet evaluation, nutritional assessment, diet counselling with a customised daily meal plan and a dietary handout.

    Your dietician will conduct follow-up visits and provide assistance with meal orders/special food preferences or modifications if required during your stay. Before you are discharged, you will receive advice on how to continue to manage your diet at home.

    If you are discharged before an appointment can be made for you, or your doctor refers you, you will be able to consult our dieticians by appointment as an out-patient at our dietary consultation room.

    Appointment Hotline:+65 6933 0231

  • Other Services

    Consultation Fees

    Inpatients:

    • Initial consultation: complimentary
    • Follow-up visits: complimentary

    Outpatients:

    • Initial consultation (45 mins): $75
    • Follow-up visits (30 – 40mins): $50
    • All prices include 7% GST.

    Housekeeping

    Your room will be cleaned daily by a member of the housekeeping team. Please inform our nursing staff if you have concerns about any aspect of the housekeeping service.

    The housekeeping office is open daily from 8.30am – 5.30pm

    Newspaper

    A complimentary copy of the local newspaper will be delivered to your room daily.

    Room Safe

    You’ll find a safe in your room where you can safely store your personal belongings.

    However, we advise you not to bring any valuables with you during your hospital stay. Mount Elizabeth Hospital will not be responsible for any loss of or damage to patients’/visitors’ personal items on the hospital’s premises.

    Laundry Service

    You may wish to have your clothes washed, pressed or dry-cleaned during your stay. Just let our ward staff know and this will be arranged for you.

    Available daily: 8.30am – 5.30pm

    [Charges applicable]

    Maintenance Requests

    All electrical lights and fittings should be in good working order in your room. If you find that anything is faulty, please let our ward staff know so we can get it repaired.

    Security

    Your safety and security are our utmost priority. Our in-house security provides 24-hour coverage, both on patrol and through constant monitoring of public areas through closed circuit surveillance equipment.

    Should you have any concerns, please contact our ward staff for assistance.

    Fire Safety

    The hospital has an automatic fire alarm system that is directly linked to the Singapore Civil Defence Force. When the fire alarm is activated, alarm bells will ring on all floors. Should there be a fire in your room, please call extension 555, leave your room, closing the door behind you to prevent the fire from spreading and to slow down the diffusion of smoke and fumes. Please remain calm and stand by for further announcements or instructions from the ward staff.

    No Smoking

    Smoking is prohibited by law throughout the hospital complex.

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