International Patients Guide

Mount Elizabeth offers a wide range of specialist medical services, both outpatient and inpatient. In accordance with your medical condition needs, we will recommend and schedule medical appointments for you with the appropriate specialists and make all the necessary arrangements for your visit.

Doctor Referrals & Appointments

Whether you have a preferred primary care physician or need specialty care for a specific medical problem, we’re here to help.

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Air Evacuation & Repatriation (Worldwide)

Parkway ambulance service provides swift medical evacuation and repatriation services to critically ill patients. Our medical escorts will accompany the patient on the flight to Singapore, monitoring the patient's condition and providing constant care until arrival at Mount Elizabeth.

Refer to the ambulance and special transport section for more information.

Evacuation hotline: +65 9820 6833

As a visitor to Singapore, you may not be familiar with how to get around. MPAC staff will be happy to make your transport arrangements for you to ensure you get to all your appointments on time.

Flight Arrangements & Extensions

Should your treatment take longer than expected, we will assist you in altering your flight arrangements and extending your visa, if required.

Airport Transfer Services by Ambulance/Limousine

Upon request, MPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

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MPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

For your convenience, we have listed hotel properties that are located near the hospital. The hotels listed are suggestions based only on their proximity to the hospital and not recommendations. The hospital is not connected to the hotels in any way.

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Mount Elizabeth Orchard

Goodwood Park Hotel

Location: 22 Scotts Rd, Singapore 228221

Tel: 6737 7411

Website: www.goodwoodparkhotel.com

Quincy Hotel

Address: 22 Mt Elizabeth, 228517

Tel: 6738 5888 ‎

Website: www.quincy.com.sg

Grand Park Orchard

Address: 270 Orchard Rd, Singapore 238857 ‎

Tel: 6603 8888 ‎

Website: www.parkhotelgroup.com

Singapore Marriott Hotel

Address: 320 Orchard Rd, 238865 ‎

Tel: 6735 5800 ‎

Website: www.marriott.com

York Hotel

Address: 21 Mt Elizabeth, 228516 ‎

Tel: 6737 0511

Website: www.yorkhotel.com.sg

Mandarin Orchard Singapore

Address: 333 Orchard Road, 238867 ‎

Tel: 6737 4411

Website: www.meritushotels.com

Royal Plaza on Scotts Singapore Hotel

Address: 25 Scotts Rd, 228220 ‎

Tel: 6737 7966

Website: www.royalplaza.com.sg

The Elizabeth Singapore

Address: 24 Mt Elizabeth, Singapore 228518 ‎

Tel: 6738 1188

Website: www.theelizabeth.com.sg

Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540

Tel: +65 6737 0811

Website: www.panpacific.com/orchard

Mount Elizabeth Novena

Oasia Hotel Singapore by Far East Hospitality

Address: 8 Sinaran Dr, 307470 ‎

Tel: 6664 0333

Website: www.stayfareast.com

Hotel ibis Singapore Novena

Address: 6 Irrawaddy Rd, Singapore 329543

Tel: 6808 9888

Website: www.ibis.com

We also offer a range of non-medical services to make your stay in Singapore a pleasant one.

Language Interpretation Assistance

MPAC staff can arrange for interpreters and translation services for a number of languages to ensure communication barriers are eliminated.

Special Food & Beverage / Religious Arrangements

If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we can make the necessary arrangements.

Local Sightseeing Tours

If you are up to some sightseeing while you are in Singapore, consider taking the time to explore what the city has to offer. MPAC staff will be glad to arrange local sightseeing tours and suggest places of interest to visit during your stay.

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Visa Application

You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa, please visit the Immigration & Checkpoint Authority (ICA) website.

Short-term Visit Pass Extension

The Mount Elizabeth Patient Assistance Centre (MPAC) will assist you in extending your short-term visit pass if your treatment takes longer than had been anticipated.

We will require the passports of the patient and accompanying visitors in addition to the following:

• Application form for a visit pass (Form IMM 14)
• Application for extension of stay on medical grounds (Form V75)
• Doctor's letter

Please submit the completed documents to us in person at least one week before the expiration date stated on your visit pass.

The visit pass extension is subject to ICA approval and administrative charges from ICA may apply.

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