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International Patient's Guide

International Patients Guide

  • Overview

    • The Mount Elizabeth Patient Assistance Centre (MPAC) was set up to provide a one-stop service for local and international patients looking for specialists' expertise, personalised patient care and cutting-edge technology at Mount Elizabeth Hospitals.

      Our dedicated and experienced MPAC staff are professionally trained to provide genuine care and comfort, and to attend to the special needs of patients before, during, and, if necessary, after their visit. They are also able to provide advice on the estimated cost of treatments and procedures at our hospitals.

      Mount Elizabeth Orchard 24-hour Appointment & Medical Enquiry: +65 6250 0000

      Mount Elizabeth Novena 24-hour Appointment & Medical Enquiry: +65 6898 6898

      Make an Enquiry

  • Medical Arrangements

    Mount Elizabeth offers a wide range of specialist medical services, both outpatient and inpatient. In accordance to your medical conditions and needs, we will recommend and schedule medical appointments for you with the appropriate specialists and make all the necessary arrangements for your visit.

    Doctor Referrals and Appointments

    Whether you have a preferred primary care physician or need specialty care for a specific medical problem, we’re here to help.

    Make an EnquiryBook an Appointment

    Air Evacuation and Repatriation (Worldwide)

    We provide arrangements for smooth and safe medical evacuation and repatriation for all our patients wherever they are.

    Click here for more information.

    Evacuation hotline: +65 9820 6833

  • Transport Arrangements

    As a visitor to Singapore, you may not be so familiar with how to get around. Our MPAC staff will be happy to make your transport arrangements for you so that you can be sure you get to all your appointments on time.

    Flight Arrangements and Extensions

    Should your treatment take longer than expected, we will assist you in altering your flight arrangements and the extension of your visa, if required.

    Airport Transfer Services by Ambulance/Limousine

    Upon request, our MPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

    Make an Enquiry

  • Accommodation Arrangements

    Our MPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

    For your convenience, we have listed hotel properties that are located near the hospital. Please note that the hotels listed are suggestions based only on their proximity to the hospital and not recommendations. The hospital is not connected to the hotels in any way.

    Make an Enquiry

    Mount Elizabeth Orchard

    Goodwood Park Hotel

    Location: 22 Scotts Rd, Singapore 228221

    Tel: 6737 7411

    Website: www.goodwoodparkhotel.com

    Quincy Hotel

    Address: 22 Mt Elizabeth, 228517

    Tel: 6738 5888

    Website: www.quincy.com.sg

    Grand Park Orchard

    Address: 270 Orchard Rd, Singapore 238857 ‎

    Tel: 6603 8888 ‎

    Website: www.parkhotelgroup.com

    Singapore Marriott Hotel

    Address: 320 Orchard Rd, 238865 ‎

    Tel: 6735 5800 ‎

    Website: www.marriott.com

    York Hotel

    Address: 21 Mt Elizabeth, 228516 ‎

    Tel: 6737 0511

    Website: www.yorkhotel.com.sg

    Mandarin Orchard Singapore

    Address: 333 Orchard Road, 238867 ‎

    Tel: 6737 4411

    Website: www.meritushotels.com

    Royal Plaza on Scotts Singapore Hotel

    Address: 25 Scotts Rd, 228220 ‎

    Tel: 6737 7966

    Website: www.royalplaza.com.sg

    The Elizabeth Singapore

    Address: 24 Mt Elizabeth, Singapore 228518 ‎

    Tel: 6738 1188

    Website: www.theelizabeth.com.sg

    Pan Pacific Orchard

    Address: 10 Claymore Road, Singapore 229540

    Tel: +65 6737 0811

    Website: www.panpacific.com/orchard

    Mount Elizabeth Novena

    Oasia Hotel Singapore by Far East Hospitality

    Address: 8 Sinaran Dr, 307470 ‎

    Tel: 6664 0333

    Website: www.stayfareast.com

    Hotel ibis Singapore Novena

    Address: 6 Irrawaddy Rd, Singapore 329543

    Tel: 6808 9888

    Website: www.ibis.com

  • Special Arrangements

    Besides meeting your medical needs, we also offer a range of services to make your stay in Singapore a pleasant one.

    Language Interpretation Assistance

    Understanding the communication needs of our patients who come from the world over, our MPAC staff can arrange for interpreters and translation services for a number of languages.

    Special Food and Beverage/Religious Arrangements

    If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we will make the necessary arrangements.

    Local Sightseeing Tours Arrangements

    If you are up to some sightseeing while you are in Singapore, why not take some time to explore what the city has to offer. Our MPAC staff will be glad to arrange local sightseeing tours and suggest places of interest that you can visit during your stay here.

    Make an Enquiry

  • Visa Application and Extension

    Visa Application

    You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa to enter Singapore, kindly visit the Immigration & Checkpoint Authority (ICA) website.

    Short-term Visit Pass Extensions

    The Mount Elizabeth Patient Assistance Centre (MPAC) will assist you in extending your Short-Term Visit Pass if your treatment takes longer than had been anticipated.

    We will require the passports of the patient and accompanying visitors in addition to the following:

    • Application Form for a Visit Pass (Form IMM 14)
    • Application for Extension of Stay on Medical Ground (Form V75)
    • Doctor's Letter

    Please submit the completed documents to us in person at least one week before the expiration date stated on your Visit Pass.

    The Visit Pass extension is subject to ICA approval and administrative charges from ICA may apply.

    Make an Enquiry