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WhatsApp Appointment

Orchard  +65 8111 7777

Novena  +65 8111 5777

  • Mount Elizabeth
International Patient's Guide

International Patients Guide

  • Overview

    • The Mount Elizabeth Patient Assistance Centre (MPAC) was set up to provide a one-stop service for local and international patients looking for specialists' expertise, personalised patient care and modern technology at Mount Elizabeth Hospitals.

      Our dedicated and experienced MPAC staff are professionally trained to provide genuine care and comfort, and to attend to the special needs of patients before, during, and, if necessary, after their visit. They are also able to provide advice on the estimated cost of treatments and procedures at our hospitals.

      Vaccinated travellers can now travel quarantine-free to Singapore. Learn more about the Vaccinated Travel Framework.

      Mount Elizabeth Orchard 24-hour Appointment & Medical Enquiry: (65) 6250 0000

      Mount Elizabeth Novena 24-hour Appointment & Medical Enquiry: (65) 6898 6898

      Make an Enquiry

  • Medical Arrangements

    Mount Elizabeth offers a wide range of specialist medical services, both outpatient and inpatient. In accordance with your medical condition needs, we will recommend and schedule medical appointments for you with the appropriate specialists and make all the necessary arrangements for your visit.

    Doctor Referrals & Appointments

    Whether you have a preferred primary care physician or need specialty care for a specific medical problem, we’re here to help.

    Make an Enquiry Book an Appointment

    Air Evacuation & Repatriation (Worldwide)

    Parkway Emergency provides medical evacuation and repatriation services to critically ill patients. Our medical escorts will accompany the patient on the flight to Singapore, monitoring the patient's condition and providing constant care until arrival at Mount Elizabeth.

    Refer to the Ambulance and Special Transport section for more information.

    Evacuation hotline: (65) 9820 6833

  • Transport Arrangements

    As a visitor to Singapore, you may not be familiar with how to get around. MPAC staff will be happy to make your transport arrangements for you to ensure you get to all your appointments on time.

    Flight Arrangements & Extensions

    Should your treatment take longer than expected, we will assist you in altering your flight arrangements and extending your visa, if required.

    Airport Transfer Services by Ambulance/Limousine

    Upon request, MPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

    Make an Enquiry

  • Accommodation Arrangements

    MPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

    For your convenience, we have listed hotel properties that are located near the hospital. The hotels listed are suggestions based only on their proximity to the hospital and not recommendations. The hospital is not connected to the hotels in any way.

    Make an Enquiry

    Mount Elizabeth Orchard

    Ascott Orchard Singapore

    Address: 11 Cairnhill Road, Singapore 229724 ‎

    Tel: (65) 6736 9800

    Website: http://www.the-ascott.com/en/singapore/singapore/ascott_orchard_singapore.html

    Grand Park Orchard

    Address: 270 Orchard Rd, Singapore 238857 ‎

    Tel: (65) 6603 8888 ‎

    Website: www.parkhotelgroup.com

    Goodwood Park Hotel

    Location: 22 Scotts Rd, Singapore 228221

    Tel: (65) 6737 7411

    Website: www.goodwoodparkhotel.com

    Holiday Inn Express Singapore Orchard Road

    Address: 20 Bideford Road, Singapore 229921

    Tel: (65) 6690 3199

    Website: https://www.ihg.com/holidayinnexpress

    Mandarin Orchard Singapore

    Address: 333 Orchard Road, Singapore 238867 ‎

    Tel: (65) 6737 4411

    Website: www.meritushotels.com

    Royal Plaza on Scotts Singapore Hotel

    Address: 25 Scotts Rd, Singapore 228220 ‎

    Tel: (65) 6737 7966

    Website: www.royalplaza.com.sg

    Singapore Marriott Tang Plaza Hotel

    Address: 320 Orchard Rd, Singapore 238865 ‎

    Tel: (65) 6735 5800

    Website: www.marriott.com

    The Elizabeth Singapore

    Address: 24 Mt Elizabeth, Singapore 228518 ‎

    Tel: (65) 6738 1188

    Website: www.theelizabeth.com.sg

    The St. Regis Singapore

    Location: 29 Tanglin Road, Singapore 247911

    Tel: (65) 6506 6888

    Website: www.stregissingapore.com

    Quincy Hotel

    Address: 22 Mt Elizabeth, Singapore 228517

    Tel: (65) 6738 5888

    Website: www.quincy.com.sg

    York Hotel

    Address: 21 Mt Elizabeth, Singapore 228516 ‎

    Tel: (65) 6737 0511

    Website: www.yorkhotel.com.sg

    Mount Elizabeth Novena

    Citadines Balestier Singapore

    Location: 207 Balestier Road, Singapore 329683

    Tel: (65) 6736 9800

    Website: https://www.citadines.com/en/singapore/singapore/citadines-balestier-singapore.html

    Courtyard by Marriott Singapore Novena

    Address: 99 Irrawaddy Road, Novena, Singapore 329568

    Tel: (65) 6250 0303

    Website: www.courtyardsingapore.com

    Hotel ibis Singapore Novena

    Address: 6 Irrawaddy Rd, Singapore 329543

    Tel: (65) 6808 9888

    Website: www.ibis.com

    Oasia Hotel Novena, Singapore

    Address: 8 Sinaran Dr, Singapore 307470

    Tel: (65) 6664 0333

    Website: https://www.oasiahotels.com/en/singapore/hotels/oasia-hotel-novena

  • Special Arrangements

    We also offer a range of non-medical services to make your stay in Singapore a pleasant one.

    Language Interpretation Assistance

    MPAC staff can arrange for interpreters and translation services for a number of languages to ensure communication barriers are eliminated.

    Special Food & Beverage / Religious Arrangements

    If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we can make the necessary arrangements.

    Local Sightseeing Tours

    If you are up to some sightseeing while you are in Singapore, consider taking the time to explore what the city has to offer. MPAC staff will be glad to arrange local sightseeing tours and suggest places of interest to visit during your stay.

    Make an Enquiry

  • Visa Application and Extension

    Visa Application

    You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa, please visit the Immigration & Checkpoint Authority (ICA) website.

    Short-term Visit Pass Extension

    The Mount Elizabeth Patient Assistance Centre (MPAC) will assist you in extending your short-term visit pass if your treatment takes longer than had been anticipated.

    We will require the passports of the patient and accompanying visitors in addition to the following:

    • Application form for a visit pass ( Form )
    • Application for extension of stay on medical grounds (Forms)
    • Doctor's letter

    Please submit the completed documents to us in person at least one week before the expiration date stated on your visit pass.

    The visit pass extension is subject to ICA approval and administrative charges from ICA may apply.

    Make an Enquiry