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Admission Guide

Admission Guide

  • Overview

    Thank you for choosing Mount Elizabeth Hospitals.

    You may have some questions about what to expect during your stay. We’ve compiled the answers to questions that patients and visitors commonly ask us and put them into our Admissions Guide for your convenience. Here you’ll find general information on the procedures and processes that may take place during pre-admission, your stay and upon your discharge.

    Mount Elizabeth Orchard 24-hour Appointment & Medical Enquiry: +65 6250 0000

    Mount Elizabeth Novena 24-hour Appointment & Medical Enquiry: +65 6898 6898

    Make an Enquiry

  • Pre-Admission

    • Welcome To Mount Elizabeth Hospital

      Your doctor or the clinic staff will have made the necessary reservations for your admission and guided you to the Business Office to complete your pre-admission registration and undergo financial counselling so that you understand how the payment process works and what you can expect to pay.

      You will be contacted the day before your admission date and advised of the details of the room you have been allocated.

    • Admission Time

      On the day of your admission, you may arrive at the hospital 2 hours before your procedure time.

      However, if your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before 1 pm, one day before your surgery date, or on Saturday before 11 am if your surgery has been scheduled for a Monday, for blood grouping and cross-matching.

    • Where To Go

      When you arrive at the hospital, you may proceed directly to the room allocated to you. Once there, one of our nurses on your ward will process your check-in, in the comfort of your room.

      If you are unsure of where to go when you arrive, you may approach the Concierge at the main lobby who will be pleased to assist you.

    • What To Bring

      Your nurse will need the following things from you in order to complete your admission procedure, so be sure to bring them with you.

      • Your doctor’s referral letter
      • Identity card/Passport/Birth Certificate/FIN card
      • Any medical benefits card or letter of guarantee from your insurance company/employer (only applicable for companies that have credit arrangements with the hospital)

      Basic toiletries, towels and robes are available in your room. You may wish to bring along other personal toiletries e.g. toothbrush and shaving kit.

  • Facilities & Services In Your Room

    We have a wide range of facilities and services available to our patients in order to ensure the quality and comfort of your stay. Find out more about our nursing services, telephone services, in-house entertainment, information on our meals and dietetic service, consultation fees, room security and general housekeeping services.

  • Nursing Services

    • For your safety and convenience, your nurse will place a nursing call handset by your bed within your reach, connecting you to our nursing staff 24 hours a day. Additional call bells are located in the bathroom.

      Please do not hesitate to call us should you require any assistance. Our team of nurses and healthcare assistants will be happy to attend to you.

    • Private Nurse

      Should you require the services of a private nurse, our ward staff will be able to help you contact a private nursing agency. Do note that payment for private nurses is settled directly between you and the private nurse agency.

  • Visiting Information

    • Visitors can aid greatly in the recovery process. However, to ensure that you and other patients have ample time to rest and recover, we request that your visitors follow the visitor guidelines.

      If you don’t wish to receive visitors, please inform the ward staff.

      Visitor Guidelines

      • Visiting hours are from 8:00 am to 8:00 pm daily.
      • There should be no more than two visitors at any one time.
      • Please discourage your visitors from bringing children below seven years of age. The ward staff will be able to make an exception in the case of your child or grandchild.
    • Visiting the Intensive Care Unit (ICU)

      Visiting ICU

      The ICU is a restricted area due to the serious condition of patients warded there. As these patients require ample rest, only one visitor is allowed at any one time during the visiting hours.

      Visiting hours at the ICU and High Dependency Unit (HDU) are from 12:00 pm to 2:00 pm and 5:30 pm to 7:30 pm daily. Children below 12 years old are not encouraged to visit these units.

      Parking

      Our car park is open 24 hours daily.

    • Carpark Charges

      Mount Elizabeth Hospital Orchard

      Mondays to Saturdays Charges
      6.30am to 8.00am $2.50 per ½ hr
      8.00am to 11.00am $3.30 per ½ hr
      11.00am to 6.30pm $3.00 per ½ hr
      6.30pm to 6.30am (next morning) $4.00 per entry
      Sundays & Public Holidays  
      6.30am to 6.30pm $4.00 per entry
      6.30pm to 6.30am (next morning) $4.00 per entry

      Mount Elizabeth Hospital Novena

      Mondays to Saturdays Charges
      7:00 am to 4:59 pm $2.50 for first hr
      $1.20 per subsequent ½ hr
      5:00pm to 6:59am $2.50 per entry
      Sundays & Public Holidays  
      Whole day (0000hrs to 2359hrs) $3.00 per entry
  • Rehabilitation Services

    • Depending on the nature of your condition, you may require some additional care from our team of physiotherapists, occupational therapists, speech therapists and therapy assistants to aid you on the road to recovery.

      Our range of rehabilitation services include:

      Physiotherapy

      • Arthritis Management
      • Back/Neck Care
      • Cardiorespiratory Physiotherapy
      • Craniosacral Therapy
      • Neuro-rehabilitation
      • Pilates and Oncology Rehabilitation
      • Post-orthopaedic Surgeries Management
      • Sports Injuries
      • Vestibular rehabilitation
      • Visceral Manipulation

      Occupational Therapy

      • Aids/Appliances Prescription
      • Hand/Upper Limb Therapy
      • Home Evaluation/Modifications
      • Neuro-rehabilitation Programme
      • Oedema/Lymphoedema Management
      • Splints and Orthosis
    • Speech Therapy

      • Fluency
      • Language
      • Neuro-rehabilitation
      • Speech
      • Swallowing
      • Voice and Resonance

      Opening hours:

      Mondays to Fridays: 8:30 am – 5:30 pm

      Saturdays: 8:30 am – 12:30 pm

      Sundays and Public Holidays: On-call therapist

    • Homecare Services

      While you have every facility and service you need for your rehabilitation at the hospital, you are likely to need follow up care in the form of a rehabilitation programme once you are discharged.

      As part of our Rehabilitation Services, we provide equipment you will need at home to continue your recovery such as hospital bed, wheelchair, commode chair.

      If you are physically unable to attend the hospital or clinic as an outpatient to continue your rehabilitation programme, we can make arrangements