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Orchard +65 8111 7777

Novena +65 8111 5777

Admission Guide

Admission Guide

  • Overview

    Thank you for choosing Mount Elizabeth Hospitals.

    We’ve compiled answers to the questions patients and visitors commonly ask us and included them in our Admissions Guide. Here you’ll find general information on the procedures and processes that may take place during pre-admission, your stay and upon your discharge.

    Mount Elizabeth Orchard 24-hour Appointment & Medical Enquiry: +65 6250 0000

    Mount Elizabeth Novena 24-hour Appointment & Medical Enquiry: +65 6898 6898

    Make an Enquiry

  • Pre-Admission

    • Welcome To Mount Elizabeth Hospital

      Your doctor or the clinic staff will have made the necessary reservations for your admission and guided you to the Business Office to complete your pre-admission registration and undergo financial counselling so that you understand how the payment process works and what you can expect to pay.

      You will be contacted the day before your admission date and advised of the details of the room you have been allocated.

    • Admission Time

      On the day of your admission, you may arrive at the hospital 2 hours before your procedure time.

      However, if your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before 1 pm, one day before your surgery date, or on Saturday before 11am if your surgery has been scheduled for a Monday, for blood grouping and cross-matching.

    • Where To Go

      When you arrive at the hospital, proceed directly to the room allocated to you. Once there, one of our nurses will process your check-in.

      If you are unsure of where to go, the Concierge at the main lobby will be pleased to assist you.

    • What To Bring

      Your nurse will need the following things from you to complete your admission.

      • Your doctor’s referral letter
      • Identity card/passport/birth certificate/FIN card
      • Any medical benefits card or letter of guarantee from your insurance company/employer (only applicable for companies that have credit arrangements with the hospital)

      Basic toiletries, towels and robes are available in your room. You will need to bring other personal toiletries eg. toothbrush and shaving kit.

  • Facilities & Services In Your Room

    We have a range of facilities and services available to ensure your stay is comfortable. Find out more about our nursing services, telephone services, in-house entertainment, meals and dietetic service, consultation fees, room security and general housekeeping services.

  • Nursing Services

    • For your safety and convenience, a nursing call handset will be placed by your bed, connecting you to our nursing staff 24 hours a day. Additional call bells are located in the bathroom.

      Should you require any assistance, our team of nurses and healthcare assistants will be happy to attend to you.

    • Private Nurse

      If you require the services of a private nurse, our ward staff will assist you in contacting a private nursing agency. Please note that payment for private nurses is settled directly between yourself and the private agency.

  • Visiting Information

    • While visitors can aid greatly in the recovery process, we request that your visitors follow the visitor guidelines.

      If you don’t wish to receive visitors, please inform the ward staff.

      Visitor Guidelines

      • Visiting hours are from 8am – 8pm daily.
      • There should be no more than 2 visitors at any one time.
      • Please discourage your visitors from bringing children under 7 years old. The ward staff will be able to make an exception in the case of your child or grandchild.
    • Visiting the Intensive Care Unit (ICU)

      Visiting ICU

      The ICU is a restricted area due to the serious conditions of patients recovering there. As these patients require ample rest, only 1 visitor is allowed at any one time during visiting hours.

      Visiting hours at the ICU and High Dependency Unit (HDU) are from 12pm – 2pm and 5.30pm – 7.30pm daily. Children under 12 are not encouraged to visit these units.

      Parking

      Our car park is open 24 hours daily.

    • Carpark Charges

      Mount Elizabeth Hospital Orchard

      Monday to Saturday Charges
      6.30am – 8am $2.50 per ½ hr
      8am – 11am $3.30 per ½ hr
      11am – 6.30pm $3 per ½ hr
      6.30pm – 6.30am (next morning) $4 per entry
      Sundays & Public Holidays  
      6.30am – 6.30pm $4 per entry
      6.30pm – 6.30am (next morning) $4 per entry

      Mount Elizabeth Hospital Novena

      Monday to Saturday Charges
      7am – 4.59pm $2.50 for first hr
      $1.20 per subsequent ½ hr
      5pm – 6.59am $2.50 per entry
      Sundays & Public Holidays  
      Whole day (12am – 11.59pm) $3 per entry
  • Rehabilitation Services

    • You may require additional care from our physiotherapists, occupational therapists, speech therapists and therapy assistants to aid you on the road to recovery.

      Our range of rehabilitation services include:

      Physiotherapy

      • Arthritis management
      • Back/neck care
      • Cardiorespiratory physiotherapy
      • Craniosacral therapy
      • Neuro-rehabilitation
      • Pilates and oncology rehabilitation
      • Post-orthopaedic surgeries management
      • Sports Injuries
      • Vestibular rehabilitation
      • Visceral manipulation

      Occupational Therapy

      • Prescriptions for aids/appliances
      • Hand/upper limb therapy
      • Home evaluation/modifications
      • Neuro-rehabilitation programme
      • Oedema/lymphoedema management
      • Splints and orthosis
    • Speech Therapy

      • Fluency
      • Language
      • Neuro-rehabilitation
      • Speech
      • Swallowing
      • Voice and resonance

      Opening hours:

      Monday to Friday: 8.30am – 5.30pm

      Saturday: 8.30am – 12.30pm

      Sunday and Public Holidays: On-call therapist

    • Homecare Services

      Once you are discharged, you are likely to need follow-up rehabilitation at home.

      We can provide the equipment you will need to continue your recovery such as a hospital bed, wheelchair or commode chair.

      If you are physically unable to attend the hospital as an outpatient to continue your rehabilitation programme, we can make arrangements.