Admission Guide

Your doctor or the clinic staff will have made the necessary reservations for your admission and guided you to the Business Office to complete your pre-admission registration and undergo financial counselling so that you understand how the payment process works and what you can expect to pay.

You will be contacted the day before your admission date and advised of the details of the room you have been allocated.

On the day of your admission, you may arrive at the hospital 2 hours before your procedure time.

However, if your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before 1 pm, one day before your surgery date, or on Saturday before 11am if your surgery has been scheduled for a Monday, for blood grouping and cross-matching.

When you arrive at the hospital, proceed directly to the room allocated to you. Once there, one of our nurses will process your check-in.

If you are unsure of where to go, the Concierge at the main lobby will be pleased to assist you.

Your nurse will need the following things from you to complete your admission.

• Your doctor’s referral letter
• Identity card/passport/birth certificate/FIN card
• Any medical benefits card or letter of guarantee from your insurance company/employer (only applicable for companies that have credit arrangements with the hospital)

Basic toiletries, towels and robes are available in your room. You will need to bring other personal toiletries eg. toothbrush and shaving kit.

For your safety and convenience, a nursing call handset will be placed by your bed, connecting you to our nursing staff 24 hours a day. Additional call bells are located in the bathroom.

Should you require any assistance, our team of nurses and healthcare assistants will be happy to attend to you.

If you require the services of a private nurse, our ward staff will assist you in contacting a private nursing agency. Please note that payment for private nurses is settled directly between yourself and the private agency.

While visitors can aid greatly in the recovery process, we request that your visitors follow the visitor guidelines.

If you don’t wish to receive visitors, please inform the ward staff.

Visitor Guidelines

• Visiting hours are from 8am – 8pm daily.
• There should be no more than 2 visitors at any one time.
• Please discourage your visitors from bringing children under 7 years old. The ward staff will be able to make an exception in the case of your child or grandchild.

Visiting the Intensive Care Unit (ICU)

Visiting ICU

The ICU is a restricted area due to the serious conditions of patients recovering there. As these patients require ample rest, only 1 visitor is allowed at any one time during visiting hours.

Visiting hours at the ICU and High Dependency Unit (HDU) are from 12pm – 2pm and 5.30pm – 7.30pm daily. Children under 12 are not encouraged to visit these units.

Parking

Our car park is open 24 hours daily.

You may require additional care from our physiotherapists, occupational therapists, speech therapists and therapy assistants to aid you on the road to recovery.

Our range of rehabilitation services include:

Once you are discharged, you are likely to need follow-up rehabilitation at home.

We can provide the equipment you will need to continue your recovery such as a hospital bed, wheelchair or commode chair.

If you are physically unable to attend the hospital as an outpatient to continue your rehabilitation programme, we can make arrangements.