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Featured Care Areas
Transplant
Cancer Care
Brain & Spine Care
Heart Health
Bone Health
Hospital Admissions
We are upgrading our facilities to serve you better
Mount Elizabeth Orchard is undergoing renovation work to serve you better. We seek your kind understanding for any inconvenience that may arise during this period. Thank you for your patience!
The safety of our patients is our utmost priority. For updates on the latest visitation guidelines, please refer to our visitor and patient advisory.
Welcome to Mount Elizabeth Hospitals. Whether you’re visiting Mount Elizabeth Orchard or Mount Elizabeth Novena, we’re here to make your admission smooth and stress-free.
Note: For maternity pre-admission, please refer to the Birth and Delivery page for additional information and checklists.
Appointment & medical enquiry
- Mount Elizabeth Orchard: +65 6250 0000
- Mount Elizabeth Novena: +65 6898 6898
Patient journey at Mount Elizabeth Novena
We understand that every patient's journey is unique. Discover the seamless, patient-focused experience at Mount Elizabeth Novena Hospital.
Download the Patient Journey Guide (PDF)
This guide offers a step-by-step overview of what to expect during your stay with us.
This guide offers a step-by-step overview of what to expect during your stay with us.
Pre-registration
Your doctor or clinic will make the necessary reservations for your admission. For priority service, do ensure that your doctor has registered your details online.
For a faster and hassle-free hospital admission, you can choose to pre-register with us in advance.
To pre-register, you can present your identity card, passport or FIN card at our Business Office any time before your date of admission.
During the financial counselling at our office, you will be informed of our payment process and your estimated bill size.
Plan to use your insurance? If your insurance company, benefits administrator or employeris assisting to settle your bill, you need to produce a valid and complete Letter of Guarantee. Learn more about using your insurance.
Calculate your estimated hospital bill size
Use our Hospital Bill Estimator to estimate your out-of-pocket costs for common surgical procedures based on your integrated shield plan and riders.
During admission
We will contact you the day before your admission date and inform you about your allocated room.
When to arrive
On the day of admission, you should arrive at the hospital at the time specified by your doctor.
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If your doctor has told you that you need blood on standby for surgery, you need to check in before your surgery date for blood grouping and cross-matching.
Please check into the hospital before 1.00pm on the day before your surgery date. If your surgery has been scheduled for a Monday, check in on Saturday before 11.00am.
Where to go
When you arrive at the hospital, proceed directly to the room allocated to you. Once there, one of our nurses will process your check-in.
If you are unsure of where to go, the Concierge at the main lobby will be pleased to assist you.
View map and directions to Mount Elizabeth Hospitals.
What to bring
When you come to the hospital, please ensure that you bring the following:
- Referral letter from your doctor
- Your identity card, passport, birth certificate or FIN card
- Any medical benefits card or Letter of Guarantee from your insurance company or employer (only applicable for companies that have credit arrangements with the hospital)
- Your own personal toiletries, such as toothbrush and shaving kit (basic toiletries, towels and robes will be available in your room)
Your hospital stay
From well-appointed rooms to in-house entertainment, meal service and butler service, our aim is to make your stay as comfortable as possible so you can focus on your recovery.
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We provide a range of facilities and services for a comfortable stay. They include nursing services, telephone services, in-house entertainment, meals and dietetic service, room security and general housekeeping services.
View the full list of room facilities and services.
If you require a nurse during your stay, do use the nursing call handset located by your bed. It connects you with our nursing staff 24 hours a day. There are additional call bells located in the bathroom.
Our dedicated team of nurses and healthcare assistants will be on hand to attend to you.
If you require the services of a private nurse, do inform our ward staff. They will assist you in contacting a private nursing agency. Payment for private nurses will be separately arranged between yourself and the nursing agency.
After your stay
We provide rehabilitation services at our hospital and a range of home care services to support your recovery.
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If you require additional care after your discharge, our team of physiotherapists, occupational therapists, speech therapists and therapy assistants are on hand to aid you on your road to recovery.
Find out more about our rehabilitation services.
Our comprehensive home care services are designed to support your medical needs following your hospital discharge. Our services include doctor consultations, nursing care, nutrition advice, and rehabilitation therapies such as physiotherapy and speech therapy. Additionally, we provide essential medical equipment, including hospital beds and wheelchairs.
To enhance the well-being of you and your loved ones, we also offer health screenings and vaccination packages, all delivered with the convenience and privacy of your home.
Find out about our home care services.
Discharge from hospital
The full amount of the hospital bill will be collected when you are discharged. Our accepted modes of payment include cash, cheque, NETS, MediSave and major credit cards.
Find out about hospital billing and payment.
Key links
MyHealth360 mobile app
If your doctor has pre-registered for you, download the MyHealth360 app for a smoother admission. You can also use MyHealth360 to access a full range of healthcare services, including appointment booking, lab results and hospital bills. Learn more
